1. Add something extra to your month-end reports
As you’re finalising your month-end process, here’s a quick and easy way to add a bit of extra value to your reports.
Step 1: Log in and visit the “overview” page for a specific client
Step 2: Take a screenshot of their month-on-month cashflow situation
Step 3: Add this screenshot to your month-end reports
Step 4: Ask your clients the following questions, alongside the report:
Is the change in cash coming in what you expect?
Is the change in cash going out what you expect?
Is there anything big that’s missing?
2. Uncover conversations starters by looking at your clients’ cashflow
To dig a little deeper, and offer something even more compelling at month-end, try the below.
Step 1: Visit the “View my forecast” page for a specific client
Step 2: Look at the overall trend of their forecast:
What picture is the next three months showing?
Is this what your client expects?
If cash levels are falling, is there a plan in place to mitigate this?
Step 3: Note down their “opening cash” and “closing cash”, then prepare questions around:
Are sales growing, falling or static?
Do they expect this?
Have they got a plan in place to counteract this, like increasing sales?
Costs and expenses:
What are their costs looking like?
Are they spending more on marketing in a given month, for example?
Can you learn anything from their recurring transactions?
Step 4: Download their monthly forecast into Excel and attach to their month-end pack
Step 5: Add your observations to their month-end pack, to uncover issues or opportunities that might need addressing